Remote monitoring and management (RMM) software has become increasingly popular. As more businesses move their information technology (IT) infrastructures to the cloud, service providers will continue to use RMM software to troubleshoot their clients’ machines. Here’s everything you need to know about RMM software and how it works.

Overview of RMM Software

RMM software is a type of software that allows service providers to “monitor” and “manage” their clients’ machines remotely. In the past, businesses used on-premise IT infrastructures. When they encountered a problem, businesses would hire a local service provider to troubleshoot. But with the era of cloud computing upon us, many businesses now use remote service providers. RMM software facilitates these remote communications by allowing service providers to monitor and manage the business’s machines remotely.

How RMM Software Works

To monitor and manage a machine remotely, the service provider must get the client to download the RMM software. The RMM software will essentially create a backdoor for the service provider. Once the client has downloaded the RMM software — and the client has proceeded with the installation and setup — the service provider will be able to connect to his or her machine.

Install New Software

What can service providers do with RMM software exactly? Many service providers use it to install new software remotely. RMM software is, of course, software. But service providers can use it to install other types of software on the client’s machine. Rather than trying to entice the client to download and install new software, service providers can connect to the client’s machine via RMM software and initial the installation themselves.

Remote Task Execution

RMM software allows service providers to execute tasks on clients’ machines remotely. Service providers can move or rename files, and they can add or delete files. RMM software opens the doors to remote tasks such as these.

Patch Management

Patch management is another common use for RMM software. Clients’ machines may require software patches. With RMM software, service providers can perform these patches remotely. They can download and install updates for the clients’ machines.

Monitor Uptime

Service providers use RMM software for uptime monitoring. Uptime monitoring is the process of monitoring one or more machines to determine the percentage of time they are accessible. When a machine goes down, it won’t be accessible. The machine will then have a lower uptime for the reporting period. Regardless, service providers use RMM software to monitor uptime.